GENERAL

Is there a minimum order?

No order is too small or too big!

How far in advance should I reserve items?

You can never be too early as items are rented out on a first come, first serve basis. For medium sized events, we recommend reserving items approximately six months in advance.

Do I need an appointment to visit the showroom?

Appointments are required to visit our showroom.

Do you have samples available?

Yes, we do! Sometimes our items may appear differently than the digital swatches provided online. The best way to make sure you are ordering exactly what you want is to request a sample. Samples can be sent out to you for $1 per sample or book an appointment today to see our collection in person!

ORDERS

What is the process for ordering?

To place an order, please email info@linencloset.ca or call 289-597-7288. You may request a quote online with our easy checkout process.

 

A 50% deposit is required at the time of reservation. Without a deposit, your order is not confirmed. Also, all orders require a valid credit card on file.

How long is the rental period?

Typically, our standard rental period is up to five days. Any items that are kept past this period of time may be charged a late fee. If you need to keep the items for longer, let us know in advance and we will try to accommodate your needs.

What does the rental fee include?

Our rental fee covers the price of the linen as well as all laundry and processing services. Additional fees would be taxes and delivery or shipping where applicable. Other fees are assessed once your order is returned to us.

Can I pick up my order?

Of course! Pick up from our warehouse is fast, easy and free. Please keep in mind the size of your vehicle and the size of your order.

Do you deliver?

Delivery service fee is dependent on the amount of items that are ordered and the location of your venue. Also, for those that are out of town, we do ship across Canada using FedEx. Contact us today to find out more!

PAYMENT & CANCELLATIONS & ADJUSTMENTS

Can I make changes to an order?

Additions to an order can be made any time. Reductions must be made 48 hours prior to the shipping date indicated on your contract. 

Do I have to pay for linens that I don’t use?

We must charge for all linens picked up, delivered, or shipped to you.

What if I want to cancel my order?

The first $250 of your deposit is non-refundable and cancellations must be made 48 hours before the shipping date listed on your contract.

EXTRA FEES

What happens if my order is not returned on time?

You may be subject to a late return fee. If there are any delays in order returns, please contact us directly at 289-597-7288 or info@linencloset.ca.

Will I be charged for damaged or missing items upon return?

You are responsible for ordered items from the time of delivery to the time of return. Upon receipt, check all items and immediately report any issues by calling our main office line during our regular business hours or send an email to info@linencloset.ca.

 

Items that are missing, have permanent damage, or stains that cannot be removed beyond standard laundry procedures will incur a replacement fee. Items that are repairable will be assessed and fixed and then charged accordingly.

How will I be notified about a damage fee?

We will send you an email before the damage fee is applied to your card. The email will provide information regarding the order as well as photos of the damage. You will receive a receipt once the damage fee has been charged.

 

If you believe we have missed any information, please respond to the initial follow-up email.

How much is the fee for damaged/ missing items?

The fee for damaged items is dependent on the extent of damage.

 

The fee for missing or permanently damaged items will incur a replacement cost of the items at retail price.

Do you have insurance?

We do! As the customer, you are liable for losses and damages to all rented items as stated on your contract. We offer an optional “Damage Waiver Protection Plan”.

 

This waiver waives you of the liability of rented items that are returned damaged. It can be purchased prior to the items leaving our warehouse. However, it will not cover missing items or permanently damaged items that need to be replaced. 

If you have any other questions, feel free to contact us any time and we would be more than happy to assist you!